PRE-ORDER
Shipping and Returns

How long does my order take to ship my pre-order?

We take pride in crafting our custom product with the utmost care and attention to detail. Our bottles are custom hand crafted glass wands, not mass produced bottles. As a result, we produce our items in small batch releases to maintain the highest quality standards. We appreciate your patience and understanding as we prepare your order for shipment.

Our current production cycle for the upcoming release is scheduled to begin fulfillment on July 26th. Please note that this is the starting point for processing orders and preparing them for shipment.

Rest assured that we value each and every customer, and we will fulfill orders in the order in which they are received. We are committed to providing you with a smooth and efficient shipping experience.

We understand that you are excited to receive your order, and we will keep you notified throughout the fulfillment process. You will receive updates regarding the status of your shipment, including tracking information, once it is on its way to you.

Do you offer international shipping? 

If you are located outside the United States, we regret that we are unable to fulfill your order. We value your interest in our products and hope to expand our shipping capabilities in the future to serve a wider customer base.

What is your return policy? 

We are dedicated to providing high-quality sexual wellness products and ensuring your satisfaction. Due to the nature of our products and for the health and safety of all our customers, we regret to inform you that we are unable to accept returns.

We prioritize your well-being and adhere to strict health and hygiene standards. As such, once a product has left our facility and been delivered, we cannot accept it back into our inventory. This policy is in place to maintain the highest level of safety and product integrity.

We stand behind the quality of our products, and in the unlikely event that you encounter any issues or defects, please contact our customer support team within [number of days] of receiving your order. We will work diligently to address your concerns and provide a suitable resolution.